More about us

LH Dev Solutions es un proyecto para acercarte al mundo de BI y las aplicaciones en la nube a través de un proceso de consultoría y enseñanza.

Si necesitas llevar a tu empresa al siguiente nivel, necesitas conocer PowePlatform y así poder estar a la altura de los requerimientos de las empresas modernas.

Power apps: Aplicaciones en la nube, altamente escalables

Power BI: Lleva el control de tu empresa en todo momento

Comunícate con nosotros a contacto@lhdev.es y te vamos a ayudar con tu necesidad, que sabemos que es única..

Y te estarás preguntando, por qué con nosotros.

Pues en LH Dev Solutions:

Somos expertos en transformar las soluciones tecnológicas de las empresas para mejorar su rentabilidad. Nuestros especialistas proveen soluciones de Business Intelligence y desarrollo específicas de Microsoft y ayudan a integrar y simplificar la tecnología en la nube a través de Power Apps, Power BI y Office 365. También ofrecemos formación a su personal y recursos para sus proyectos tecnológicos. Somos partners de Microsoft desde 2011.

Tenemos pasión por la tecnología

Vasta experiencia desarrollando sistemas, y liderando proyectos de alta complejidad.

Te brindamos una experiencia única

A partir de nuestra metodología pedagógica, sumada a las mejores tecnologías on line, te garantizamos una experiencia de de calidad y orientada a resultados.

Buscamos la cercanía

Uno de nuestros pilares fundamentales es la cercanía con nuestros clientes

Somos Expertos en BI y en Power Platform

También nos especializamos en brindar formación de excelencia en BI (Business Intelligence o Inteligencia de negocios) en herramientas tales como Power BI, Dax, Power Query, Power Apps.

Business Type
ISV (Independent Software Vendor)
Systems Integrator
Consultant

Solution Types
Hybrid Cloud Solutions
Data and AI
Cloud Solutions

Cloud Solutions
Azure

Industries Supported
Retail/Hospitality
Agriculture
Education
Legal/Accounting

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

Copilot in Dynamics 365 Customer Service

Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Félix Avendaño Scarabicchi can help put the power of generative AI to work for your customer service team.

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out. Read on and let us help you transform your service delivery.

Copilot in Dynamics 365 Customer Service

Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Félix Avendaño Scarabicchi guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out. Read on and let us help you transform your service delivery.

The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Félix Avendaño Scarabicchi can help you differentiate your organization's service operations with AI.

Copilot in Customer Service

The tour walks through practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

Total Economic Impact of Dynamics 365 Customer Service

Total Economic Impact (TEI) is a Microsoft-commissioned study conducted by Forrester Consulting that examines the potential return on investment of Dynamics 365 Customer Service. This infographic summarizes the findings from that study, which was published in March 2024. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.

Microsoft Guided Tours

Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.

The art of lowering costs with cloud communications

One of the most touted benefits of cloud migration is cost savings, but as with most things, the devil is in the details. Manufacturers looking to move communications to the cloud should have a clear understanding of the cloud's impact on cost across every aspect of their business—including the five underappreciated areas discussed in this article.

Introducing Microsoft Security Copilot: Empowering defenders at the speed of AI

Discover the future of cybersecurity with Microsoft Security Copilot, a groundbreaking security solution that empowers defenders to combat advanced threats at the speed and scale of AI. In Microsoft blog post, learn how Security Copilot empowers defenders with real-time threat intelligence, proactive response capabilities and seamless integration into security infrastructure. Gain valuable insights into the next cybersecurity frontier. Read "Introducing Microsoft Security Copilot: Empowering defenders at the speed of AI," right here.

Introducing Microsoft Security Copilot

Uncover, investigate and respond to threats, then summarize your work in minutes. See how it's done. Watch this demo video to see Microsoft Security Copilot in action.

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

Security is only as good as your threat intelligence

In today's digital landscape, protecting your business from cyber threats is paramount. Our latest blog post delves into the crucial role of threat intelligence in safeguarding your organization. Gain valuable insights into the importance of proactive threat protection, how advanced tools enhance security and why you need a robust threat intelligence strategy. Reading this blog post is one step towards staying ahead of cyberthreats. Read the blog and take the lead.

Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

How Cloud Computing Has Intensified Cybersecurity Challenges

Discover the evolving landscape of cybersecurity in this eye-opening article on how rapid cloud adoption creates intensified challenges for businesses. Uncover the hidden risks, understand the impact on data protection and learn strategies to safeguard your organization. Knowledge is power. Read the article and fortify your defenses.

What is Azure OpenAI Service?

Azure OpenAI Service enables developers to use large-language generative AI models in enterprise-grade application development. This Microsoft Azure infographic highlights generative AI trends, top use cases and responsible AI principles. Download the infographic for an at-a-glance.

Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

Beiersdorf builds on decades of skin care research and accelerates innovation with Azure AI

Discover how Beiersdorf, a leading consumer goods company, tackled the challenge of efficient data management with Azure Cognitive Search. Their customer story showcases the power of AI-driven insights in transforming business operations. Learn how Beiersdorf harnessed advanced search capabilities to unlock valuable information, enhance decision-making, and boost productivity. Explore the company's remarkable journey and gain valuable insights by reading the full customer story. Get inspired by the potential to accelerate innovation and take your business to new heights.

Will AI Fix Work?

The pace of work is outpacing our ability to keep up. AI is poised to create a whole new way of working. Read this summary of the Microsoft Work Trends Index Annual Report to explore key findings based on a global survey of 31,000 people, analysis of trillions of Microsoft 365 productivity signals and LinkedIn labor trends.

How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

Fuel Application Innovation with AI Cloud Services

In a rapidly evolving digital landscape, leveraging AI is crucial for organizations to stay competitive. The Microsoft-commissioned Forrester report, "Fuel Application Innovation With Cloud AI Services," explores five use cases for implementing AI in the cloud and enabling businesses to quickly realize value and drive innovation. Discover how knowledge mining, document process automation, speech transcription and analytics, machine translation and conversational AI can reshape your applications and create a competitive edge. Discover 4 key findings based on an online survey of over 500 technical decision makers responsible for AI implementation at their companies. Gain insights into implementing AI without the need for a large data science team. Download the report now to fuel your application innovation.

EDP: powering the global energy transition using Microsoft Intelligent Data Platform, AI and IoT technology

Portuguese energy provider EDP is on a mission to drive sustainability in the sector and become net zero by 2040. That begins with data. Over the past few years, the company has been migrating its IT system to the cloud and embracing a data-driven vision that's allowing it to implement insights-based initiatives across its markets. Fast forward to present day, the organization has now moved on to deploy machine learning, artificial intelligence and IoT technology to make even more of the data and insights it generates. And ultimately get one step closer to making the world less polluted and decarbonized.

ElliQ by Intuition Robotics gains an extra layer of empathy with Azure Text to Speech

Discover the power of voice with "Intuition Robotics: Elevating Quality of Life with Azure Text-to-Speech." Explore how this visionary AI company transformed elder care with Microsoft Azure Text-to-Speech. Learn how intuitive robot companions fueled by Azure's lifelike synthetic voices, empowered seniors by enhancing communication and combating loneliness. By reading this inspiring customer story, gain insights into how you can harness the power of Azure's cutting-edge technology in your own projects. Get the story and get ready to innovate. Contact us to how Félix Avendaño Scarabicchi can help your company drive better outcomes with Azure text-to-speech applications and other AI services.

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